We want you to love your Live Original pieces. If something isn't quite right, we're here to help.

Change-of-Mind Returns

Changed your mind? Ordered the wrong size? Decided the colour isn't quite you?

No problem — we accept eligible change-of-mind returns within 30 days of receiving your order.

To be eligible for a change-of-mind return, items must:

• Be unworn and unused

• Be in original, saleable condition

• Have all original tags attached

• Not have been washed, altered or damaged

• Be returned in suitable original packaging where reasonably possible

Return postage for change-of-mind returns is the customer's responsibility. We do not provide prepaid return labels for change-of-mind returns.

The original shipping cost paid on the order is non-refundable for change-of-mind returns.

Once we receive and inspect your return, we will process your approved refund to the original payment method.

Exchanges

If you need a different size or want to exchange an eligible item, please contact us within 30 days of receiving your order.

With exchanges, Live Original will cover the cost of returning the product/s. Where an exchange is available, we will arrange the replacement item once the returned product has been received and approved.

If the requested replacement is unavailable, we may offer an alternative product, store credit or refund, as applicable.

Sale & Promotional Items

Sale and promotional items may be returned for change of mind where they meet the requirements of this policy, unless otherwise clearly stated at the time of purchase.

Nothing in this policy limits your rights under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

We stand behind the quality of our products.

If your item arrives damaged, faulty, defective, incorrect or does not meet the consumer guarantees that apply under Australian Consumer Law, please contact us as soon as possible, hello@liveoriginal.au

Please provide:

• Your order number

• A description of the issue

• Photos of the item and/or packaging where relevant

You will not be required to pay return postage for an item where the return is required because of a problem covered by your Australian Consumer Law rights.

Depending on the circumstances and whether the problem is major or minor, we may provide a repair, replacement, refund or another remedy required by law.

Items We Cannot Accept for Change-of-Mind Returns

For hygiene and product-protection reasons, we may not accept change-of-mind returns where an item has:

• Been worn

• Been washed

• Been altered or modified

• Been damaged after delivery

• Been returned without required tags where the item is no longer reasonably saleable

• Been affected by makeup, perfume, deodorant, pet hair or other substances

These exclusions do not apply where Australian Consumer Law gives you a remedy.

How to Start a Return

To request a return, contact us; hello@liveoriginal.au

Order number:
Name:
Item(s) you wish to return:
Reason for return:

Please wait for return instructions before sending your item back.

Items returned without the required information may take longer to process.

Return Shipping

For change-of-mind returns, the customer is responsible for safely packaging and paying the cost of returning the item to us.

For exchanges, Live Original is responsible for safely packaging and paying the cost of returning the item.

We strongly recommend using a tracked postage service, as we cannot be responsible for items lost or damaged while being returned to us when the customer has arranged the return.

Where a product is faulty, damaged, incorrectly supplied or otherwise covered by an applicable Australian Consumer Law remedy, we will handle return shipping in accordance with your legal rights.

Refund Processing

Our Commitment

We want every Live Original experience to be a great one.

If you're unsure whether your issue is a change-of-mind return or a potential product fault, reach out to us before sending anything back.

We'll assess the situation and help you understand the available options.

Australian Consumer Law

Nothing in this Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (ACL).

Australian Consumer Law provides consumers with automatic consumer guarantees when they purchase goods and services. These guarantees cannot be removed by a store's return policy.

For example, products must meet applicable consumer guarantees including being of acceptable quality, safe, durable, free from defects and fit for any particular purpose that has been represented by the business.

Our 30-day change-of-mind policy is separate from these legal rights.